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Everything you need to know about hiring from Allens

Below are answers to the questions we are most often asked. Think we’ve missed something important? Let us know and we’ll add it here.

There is no minimum order to use Allens Linen Hire Express.

The following Hire Rates table breaks down how our hire period charges are calculated: A single hire rate will normally be charged for goods delivered before the day of your event and collected the day after.  If it is a weekend event, goods would normally be delivered on Friday and collected Monday and the single hire rate will still apply.



 1+ days  price x 1
 4+ days  price x 1.5
 5+ days  price x 2
 8+ days  price x 3
 12+  price x 4
 15+  price x 5
 18+  price x 6

* (Sundays and Bank Holidays are not counted)

For longer periods please contact our sales team for more details.

No, there’s no need to worry about that – it’s one of the great benefits of hiring! Simply remove any heavy food debris, air the tablecloths and then repack everything into the boxes in which your order arrived. We’ll take care of the cleaning at our warehouse.

There are certain changes that can be made once an order or a quote is processed.

1) If you want to change your quote you can do so from your "Order/Quote History" from the dropdown menu of your name when you are logged in. - select "edit" from the "Quote" you wish to change.  Change quantities, add or delete products, then click on submit.  Your changes will be submitted as an email to Allens who will process these changes - you can see your quote amendment requests in "Order/Quote Amendments" located in the same dropdown of your name.

2) Account customers are able to add products or increase quantities of their orders online. Go to "Quote/Order History" from the dropdown of your name when you are logged in.  Select "edit" from the "Awaiting Delivery" Order you wish to change.  Add products or increase quantities, and click on submit. Your changes will be submitted as an email to Allens who will process these changes.  You can see your order amendment requests in "Order/Quote Amendments" in the dropdown menu of your name.

Office Opening:

Non-peak periods 
Monday - Friday  0900 - 1730 hrs

Peak periods 
Monday - Friday  0900 - 1730 hrs
Saturday  0900 - 1300 hrs

Please note that peak and non-peak periods may vary depending on the volume of orders we are fulfilling.

We have two depots; one in London and another in Southampton. Both depots feature a showroom, which is open for customers to visit by appointment only. Please contact us to arrange a visit to either depot.

All prices shown on the website are excluding VAT. At checkout we will show the net cost of goods and services plus VAT at the current rate of 20%.

For orders up to the value of £750 we charge a £150 refundable security deposit. For orders over £750 the security deposit increases in proportion to the total value. Your deposit will be returned after any damages have been assessed and deducted accordingly.

If you are a cash customer you are now able to pay online through our payment portal SagePay.  Simply follow the steps during the checkout process.  If you have submitted a quote, it will be in a pending state until we process it.  When we have done so it will change from a "pending quote" to "Quote".  At this stage you can go into it and select "reorder" which will put it back in your basket then you can checkout through SagePay.  Alternatively, you can phone our sales team to confirm. 

If you make regular orders you may wish to apply for a credit account.  Just let us know and we'll send you the necessary paperwork to set this up.

The replacement cost of each item will be detailed on your order form. In the event of any damages, the replacement charge(s) will be deducted from your security deposit accordingly.

Standard UK delivery or collection charges are £5.95 for a box of linen up to 20kg and each additional kilogram is charged at £0.45.

All orders are sent via courier and cannot be collected from our warehouse.

We do - Account customers are provided with out-of-hours managerial support in emergencies.

Cash customers can contact us to see if we are able to do accommodate your needs.

Our delivery service is “door-to-door”. Once your order has been confirmed, our courier may contact you regarding any special access or delivery instructions that they need to know.

You can enjoy many benefits as an Account Customer including: Ability to amend orders up to three days in advance and special out of hours support.

Please contact us for an application form or contact our sales team on 0843 289 2056 to discuss if an account is right for you.

Yes. When you become an account customer with us, you can manage as many Accounts as required (For instance, if you manage multiple venues). Once you register online with your main account, please contact us to discuss linking your other accounts to one manageable online login.

The wishlist is a smart tool to keep tabs on items that you like. When you are logged in, view the item you are interested in and click the ‘Add to Wishlist’ button. You will notice a small heart icon appear underneath the quantity box, which tells you the item is currently in your wishlist. Your wishlist is located in your Account Dashboard. From the wishlist page you can add whichever items you want to hire to your basket as well as remove items you are no longer interested in from your wishlist.

Templates are very useful if you hire the same items for certain events. For instance, if you host a monthly dinner party using the same linen, this tool is essential. Simply add your required items to your basket. Once you are happy with your selections, instead of checking out. Click on the ‘Add Items To Template’ button. You can either add these items to an existing template or create a new one. You will find your Templates in your Account Dashboard.

Most details can be updated online. When you are logged in click on your name at the top menu bar, and select ‘Account Details & preferences’. From here, you can update your name, number and company information. If you would like to change your email address, you will need to contact us to make this change. If you are an account customer, you will also need to contact us to update your billing address.

From your Account Dashboard you can see your three most recent orders, quotes and invoices. There is also a menu to access your: Account Details & Preferences, Order / Quote History, Order / Quote Amendments, Invoices, Templates and Wishlist.

From this page you can view all of your past and current quotes and orders in full. You can filter between pending quotes and orders, confirmed quotes, orders awaiting delivery, orders on hire and orders that are completed. From your order history, you can also submit amendments to contracts, providing they are within the lead time window.

Your invoice history contains detailed copies of all invoices issued to you. There are a number of different documents for you to view including: hire invoices, credit notes and loss/damage invoices. For your convenience, you can download your invoices in both pdf and excel formats.