Payments FAQs | Account Information | Allens Hire London
Below are answers to the questions we are most often asked. Think we’ve missed something important? Let us know and we’ll add it here.
- Do your website prices include VAT?
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All prices shown on the website are excluding VAT. At checkout we will show the net cost of goods and services plus VAT at the current rate of 20%.
- How does your security deposit work?
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For orders up to the value of £750 we charge a £150 refundable security deposit. For orders over £750 the security deposit increases in proportion to the total value. Your deposit will be returned after any damages have been assessed and deducted accordingly.
- How can I pay for my order?
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If you are a cash customer you are now able to pay online through our payment portal SagePay. Simply follow the steps during the checkout process. If you have submitted a quote, it will be in a pending state until we process it. When we have done so it will change from a "pending quote" to "Quote". At this stage you can go into it and select "reorder" which will put it back in your basket then you can checkout through SagePay. Alternatively, you can phone our sales team to confirm.
If you make regular orders you may wish to apply for a credit account. Just let us know and we'll send you the necessary paperwork to set this up.
- What happens about damages?
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The replacement cost of each item will be detailed on your order form. In the event of any damages, the replacement charge(s) will be deducted from your security deposit accordingly.
